At Jillian Trails, we want you to be fully satisfied with your purchase. This Returns & Refund Policy explains the conditions under which you can return items and request a refund.

Returns

• You may request a return within 7 days of receiving your order.

• Items must be unused, in their original packaging, and in the same condition as received.

• To initiate a return, please contact us at [email protected] with your order details and reason for return.

• Customers are responsible for return shipping costs unless the item was defective or incorrectly shipped.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return. These include:

• Items that have been used, damaged, or altered.

• Clearance or final sale items.

Refunds

• Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

• If approved, your refund will be processed within 7–14 business days.

Exchanges

• We only replace items if they are defective or damaged upon delivery.

• To request an exchange, please email us at [email protected] within 7 days of receiving your order.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, contact us immediately at [email protected] with photos of the item. We will arrange for a replacement or full refund at no additional cost.

International Orders

As Jillian Trails operates worldwide, return shipping times and costs may vary depending on your location. Customers are responsible for any applicable customs fees or import duties.

Contact Us

For any questions or to start a return, please reach out to us:
Email: [email protected]