At Jillian Trails, we are committed to delivering your orders quickly and safely, no matter where you are in the world. This Shipping Policy outlines our delivery practices, timelines, and related conditions.

Shipping Coverage

• We ship worldwide to most destinations.

• Certain remote areas may have limited delivery service. If we are unable to ship to your location, we will notify you promptly.

Processing Time

• Orders are processed within 2–4 business days after confirmation.

• Processing may take longer during peak seasons, holidays, or promotional events.

Delivery Time

• Delivery times vary depending on your location. On average, shipping may take:

  • Domestic deliveries: 5–10 business days.

  • International deliveries: 10–21 business days.

• Please note that customs clearance, courier delays, or unforeseen events may extend delivery times.

Shipping Charges

• Shipping fees are calculated at checkout (if applicable) and depend on the destination and package weight.

• Customers are responsible for any customs duties, import taxes, or local charges that may apply in their country.

Payment Method

• Jillian Trails accepts Cash on Delivery (COD) as the only payment method.

• Please ensure someone is available to make payment and receive the order at the delivery address.

Order Tracking

• Once your order is shipped, you will receive tracking details (if available) via email.

• Tracking updates may take some time to reflect after dispatch.

Incorrect or Undeliverable Addresses

• Customers must provide accurate and complete delivery details.

• Jillian Trails is not responsible for orders delayed or undelivered due to incorrect or incomplete addresses.

Lost or Damaged Packages

• If your order is lost or arrives damaged, contact us immediately at [email protected] with your order number and details.

• We will investigate the issue and, if confirmed, arrange a replacement or refund.

Contact Us

For shipping inquiries, please contact us at:
Email: [email protected]